Terms and conditions
About us
Kent Canoes was set up by Grant Scamell - BCU Level 5 Coach, in 1993, and we have been trading for over twenty years. We specialise in supplying canoeing and kayaking equipment to the General Public, Schools, Outdoor Centres, Scout Groups, CCFs, Cadets and the Armed Forces. Our aim has always been to provide the best possible advice and service backed up by our high level of knowledge obtained over many years of trading, coaching and paddling.
We are one of the largest specialist retailers in the U.K. Our shop covers an area of thousands of square feet, and is crammed full of canoes, kayaks and sit on tops.
Whether you are a beginner or an expert, we offer the best possible advice on canoeing and kayaking equipment, plus great package deals on new boats.
Purchasing equipment from us
You can purchase equipment from us by:
Visiting our shop.
Advantages:
- You get to meet us face to face, and can pick our brains on all the different products that are available.
- You can sit in the boats and book a demo of many of them if you wish. You will need a roof rack to do this because we are fifteen minutes’ drive from the river. (Separate terms and conditions apply).
- You can try the kit on to make sure that it fits properly and compare it with other similar products.
- You can sign up for our in store Kent Canoes Loyalty Card which will give you the same discount as those we offer on line.
- If you are thirsty – free coffee or tea is always available!
Disadvantages:
- Cost of petrol/diesel!
Telephone/email:
Advantages:
- You can pick our brains over the phone or via email before you make your purchasing decision.
- Saves on fuel!
Disadvantages:
- You don’t benefit from all the advantages of visiting the shop – listed above.
- Cost of postage needs to be taken into consideration.
Via our web site:
Advantages:
- Quick and convenient if you know what you want.
- Saves on fuel!
Disadvantages:
- Cost of postage needs to be taken into consideration.
- You don’t benefit from all the advantages of visiting the shop – listed above.
Purchasing online
When you place an order on line, we will send you an automated message to confirm we have received your order.
Items sold on the Kent Canoes website are available in stock at the time of purchase meaning they will normally be shipped the next working day following your order.
In the unusual circumstance where a product is no longer available in stock we will contact you to arrange a refund, exchange or advise of the delivery delay. If an item is not available to purchase online, it may be temporarily out of stock or an item we order on request - please contact us so that we can advise the likely lead time.
Please always ensure that we have a contact telephone number as well as an email address so we can do this.
If you cannot find an item you want, please just telephone or email us and we will do our best to source it for you.
Credit Card Security
Orders made through our website are transferred to Sage Pay who complete the transaction securely with your bank using SSL encryption. No card details are passed to Kent Canoes.
Pricing
All prices are inclusive of VAT but exclude delivery charges.
We do our upmost to ensure that all prices on our website are accurate, but in the unlikely event that there is an error on the site, we will inform you as soon as possible and give you the option of reconfirming your order at the new price or cancelling your order.
Discounts
The prices on our website generally give a 10% discount off RRP.
If you would prefer to visit our shop rather than purchase on line, you can get the same discount by signing up to our Customer Loyalty Card Scheme whilst in the store. There is a small charge for this which just covers the cost of administration and the card which you will be issued with. The Customer Loyalty Cards are valid for two years. BCU/Club members also get a 10% discount off RRP in the store.
Any other discounts shown on our website from time to time are always applied to the RRP of the product.
Cancelling your order
In accordance with the Distance Selling Directive (2000) you may cancel your order at any time, without reason, within 7 days of delivery. You may cancel your order provided:
• the goods remain unused and component parts are unopened
• you or the recipient retain and take reasonable care of the goods until returned
• you return packaged items to us.
Please be aware that you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection.
On receipt of the goods, Kent Canoes will give you a full refund of the amount paid (less the delivery charge) or a credit as required. Refunds can only be credited back to the original card that the goods were bought with.
Kent Canoes can arrange for delivery of replacement products to you if required. This constitutes a separate contract between you and Kent Canoes. This does not affect your statutory rights.
Purchase of Knives
Please note that UK knife law restricts the sale of Knives to those who are over 18yrs of age. By purchasing a knife from us whether in the shop or from our website you are agreeing to these terms.
"It is an offence for any person, without lawful authority or good reason, to have with him in a public place, any article which has a blade or is sharply pointed except for a folding pocket-knife which has a cutting edge to its blade not exceeding 3 inches."
Refunds and Exchanges
In the event that your purchase is not suitable, you have the right to return it to us. The item must be unused, undamaged and with original labels and packaging. You must notify us within 10 working days by post, email or telephone of your intention to do this. Please note that you are responsible for any return postage.
Where you are requiring an exchange we will charge our usual delivery charges. You are of course most welcome to collect your goods free of any carriage charges from our shop if that is more convenient.
In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
DVDs and books are not returnable unless defective.
All of the above does not affect your statutory rights.
Deliveries
We generally aim to despatch goods within 24 hours of receiving you order, with the exception of orders received on Friday P.M. (afternoons), which will be despatched on the following Tuesday as we do not send orders out over the weekend and are closed on Mondays.
Some items, such as Royalex and composite canoes, cannot be sent with a carrier as they may get damaged in transit. In such cases, we will inform you by email or telephone immediately on receipt of your order to make alternative arrangements. This may involve carriage charges which will be agreed prior to delivery. If you collect the goods, any delivery charges will be refunded.
We reserve the right to change this delivery charge policy at any time and without notice.
We make every effort to keep to our estimated delivery times, but due to unforeseen circumstances delays may occasionally occur. Kent Canoes shall be under no liability for any delay or failure to deliver the products within the estimated time scale. Although we try to pick our carriers carefully, we cannot be held responsible for the performance of the carriers. We can provide consignment details or tracking numbers on request.
On delivery of your package, please check packaging to ensure that no damage has been caused during transit. If any damage is visible, sign as “received damaged”. If the goods are damaged you are within your rights to refuse the delivery and ask that the goods be returned to sender. It is your duty to inspect and confirm that the goods are in good condition before signing.
Most packages will require a signature, if you are not in to sign for your package and it is being sent by Royal Mail, a card will be left and the package will be taken to your local Post Office.
Delivery charges
For small items we charge £4.95 per package
For paddles we charge £14.00
For boat deliveries of up to 3m in length,we charge £42.00 per boat. For boats over 3 metres, we can arrange delivery which would usually be on our own transport. The cost of this is by arrangement, and would depend on location and whether we can combine your order with another delivery in your area which would help to reduce the costs.
All delivery charges are inclusive of VAT.
N.B. We do offer a customer collection service, so if you would prefer to order on line and then collect from us to save the delivery costs please let us know.
We reserve the right to change these terms and conditions at any time. All changes will take effect when posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website signifies your acceptance of the latest terms and conditions.
Our contact details are:
Kent Canoes
Mill Farm
Pells Lane
West Kingsdown
Sevenoaks
Kent TN15 6AU
Tel: 01732-886688
Email: info@kentcanoes.co.uk
